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Lying Again Are We? (Mike Webb Of Hydraulicgenerators.co.uk)

Regular readers might remember a previous post about the fiasco we have had with a hydraulic generator, and in particular one person by the name of Mike Webb.

Well here we are a year down the line. The generator still doesn’t function properly, as other things have taken priority, but this is being remedied this week with a replacement hydraulic powerhead. (Correctly sized to 6cc this time, not 11cc).

I even finally got a response from Mike, most likely due to my previous post & the negative publicity that would have brought. In July Mike wrote this:

Good Morning Ben,

 

I have read your article on the above website, not entirely sure what I can say.

 

I do however sincerely apologise for the way I handled things, I could give numerous reasons, but I guess they are not your concern, I behaved badly and I am disappointed in myself for treating anyone in this way.

 

The business has now folded, the domain name www.hydraulicgenerators.co.uk and related products are now owned, manufactured and sold by another company.

 

My only hope now is that I can in some way repair the damage that has been done and hope that somewhere within yourself you can find a way to accept my apology and forgive me, I am genuinely not a bad person but circumstances outside of my control at the time led me to act in an inacceptable way.

 

I can understand how you feel, I was defrauded out of a considerable amount of money a while ago and seeking revenge has not been far from my mind for a considerable time, but it won’t get my money back, it won’t undo the damage that has already been done and whilst I might feel better about it for a short while, I have found it difficult from a personal perspective, as, whilst you may cast aspersions about me, my conscience and I do have one just won’t allow me, I can’t help myself from thinking of the other people that would be impacted upon that are otherwise innocent and I know in this particular instance there are several.

 

I can only hope that you accept my most sincere apology.

Right then. Where should I begin.

No Mike, I will never EVER forgive someone for, what was in my eyes, a deliberate act of fraud & a complete refusal to co-operate.

Now, being the resourceful person I am, and my ability (like anyone else with brains), to find out the registrar of domain names, have discovered the man is yet again lying. Company folded? I think not my son.

Two other domain names have popped up with Mike’s name on the Registrar details:
ukgenerators.co.uk
shop4generators.co.uk

(For completeness, here are the full registrar details, just in case things change after I publish this. This information is correct as of 9/12/14)

Domain name:
        ukgenerators.co.uk

    Registrant:
        Mike Webb

    Registrant type:
        UK Individual

    Registrant’s address:
 <REDACTED>

    Data validation:
        Registrant contact details validated by Nominet on 10-Dec-2012

    Registrar:
        LCN.com Ltd [Tag = LCN]
        URL: http://www.lcn.com

    Relevant dates:
        Registered on: 06-Feb-2004
        Expiry date:  06-Feb-2016
        Last updated:  16-Jan-2014

    Registration status:
        Registered until expiry date.

    Name servers:
        ns1.hostpapa.com
        ns2.hostpapa.com

    WHOIS lookup made at 16:56:14 09-Dec-2014

    Domain name:
        shop4generators.co.uk

    Registrant:
        Mike Webb

    Registrant type:
        UK Individual

    Registrant’s address:
        The registrant is a non-trading individual who has opted to have their
        address omitted from the WHOIS service.

    Data validation:
        Registrant contact details validated by Nominet on 10-Dec-2012

    Registrar:
        Webfusion Ltd t/a 123-reg [Tag = 123-REG]
        URL: http://www.123-reg.co.uk

    Relevant dates:
        Registered on: 02-Jun-2005
        Expiry date:  02-Jun-2015
        Last updated:  27-Jun-2013

    Registration status:
        Registered until expiry date.

    Name servers:
        ns1.hostpapa.com
        ns2.hostpapa.com

    WHOIS lookup made at 16:55:43 09-Dec-2014


Now for someone who is obviously attempting to tell me that he has no money or resources to reimburse us for the utter hell we have been put through in this situation, seems to be doing pretty well for themselves, in the same business that has apparently ‘folded’.
You have a shiny new logo & business name, and yet apparently have ceased trading?
Now, having been part of a firm during a takeover/company sale, domain names are usually immediately transferred into the name of the buying company. Not in this case it seems. All domains are still registered to you.
Your LinkedIn account still has you as being in the business, along with your Twitter account & YouTube account.
Not to mention, that one one of the aforementioned sites (the original hydraulicgenerators.co.uk), Mike’s E-Mail address is still very much visible on the front page E-Mail Link!

Despite all this evidence of continued trading, according to Companies House, the company is in fact in liquidation: http://data.companieshouse.gov.uk/doc/company/06770818

If this is the case, then Mike Webb is in fact operating illegally.

Mike, if you do read this, I AM NOT AN IDIOT. All I asked was that you put things right, so we would have a WORKING GENERATOR.
So far all this has cost is time & money, and I certainly don’t like being conned.
However I feel it is my duty to make sure that anyone who ever has the misfortune of dealing with you knows exactly what you have previous form for doing.

Legal notice:
All information contained in this post is correct as of 9/12/14. Information will be kept up to date & factually correct to the best of my ability.

Stay tuned for the final chapter in getting this generator fitted & working.

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nb Tanya Louise Hydraulic Generator

Hydraulic Generator Unit
Hydraulic Generator Unit

To accompany the previous two posts about hydraulic generators & their components, here is the actual generator unit itself.

Rated at 8.5kVa 230v AC, this will providea mains supply while the narrowboat is away from her home mooring.

This unit will be attached to the side of the hull in the engine room on rubber vibration isolation mounts, behind the main hydraulic oil tank & is driven from the small gear pump attached to the back of the main propulsion hydraulic pump unit.
Operating pressure is 175 bar, 21L/m flow rate to achieve the 3,000RPM rotor speed for 50Hz mains frequency.

Generator Specifications
Generator Specifications
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Hydraulic Generators, Missing Valves & Liars

While sourcing the main propulsion hydraulic system for nb Tanya Louise in the summer, we thought that it would be convenient to have an on board generator that didn’t require dragging off the boat & highly explosive petrol to operate.

As the hydraulics were already being fitted, we decided to add a hydraulically driven generator to solve this issue.

And this is where the problems began…

 

We were referred to Mike Webb of hydraulicgenerators.co.uk to supply the equipment required for this part of the project, this was to include the alternator itself, hydraulic motor to drive the alternator, the required adaptor plates to mate the motor to the generator head & a control valve block to regulate the oil flow & pressure to the motor.
After a phone call to Mike on 16-07-2013 to discuss our requirements, we settled on a system. I received the following E-Mail the next day from Mike:

Good morning, reference our conversation, Martin from BSP has given me details as to what he will be supplying, on that basis and in light of the special price I have offered, this is what I propose to supply,

 

1 off New 8kVa – 7kW Hydraulic driven generator 220v single phase 50hz c/w flow control valve, pressure relief valve and on/off solenoid valve,  Martin did say that the engine idle is between 1000 and 1200 rpm and  max speed is 3600 rpm, valves will be rated accordingly. I have the alternator and parts available now, in order for me to be able to offer this at a significantly discounted price of £ 1.200.00 nett, I will need to utilise the components I have in stock now, so I will need payment asap, delivery will be approx. 7 days, primarily due to the fact that the coupling is fabricated to suit, I can either deliver the unit to you when ready or BSP or hold onto it until everything else is in place.  The alternator is a Meccalte S20W that I bought for another customer a few weeks ago, but he cancelled and I don’t have, at this time, anyone else interested in it, so either I do a deal with you at the above price or wait until someone else comes along and wants the unit.

 

With regards to installation, let me know if you need any help, but it would be best to install when the engine is being installed and the rest of the system hosed up, I assume BSP will be sorting this, in which case I’ll liase with Martin.

 

I trust that this meets with your approval and look forward to hearing from you.

At this point an order was placed with Mike, & the money transferred so he could begin building the unit for us. As can be seen from the E-Mail, a lead time of 7 days was stated.

After a few phone calls over the following month, firstly being told that the custom parts to mate the generator to the motor had not come back from the engineers, I sent another E-Mail to Mike on 10-09-2013, and got no reply.
Following another phone call, I was told that the generator had been shipped, however Mike would not give me any tracking details for the shipment, and would not initially tell me who it was shipped with.

Again the generator didn’t turn up.

More phone calls ensued & I was told at this point that the shipping company had been confused by the address given, shipped back to Mike. At this point I was informed that the shipping company had actually LOST  it. Several more phone calls later I was promised that a replacement generator would now ship no later than 08-10-2013. A follow up E-Mail two days later also generated no reply.

At this point I was beginning to wonder if I would ever see the goods we had paid for, but finally a shipment arrived from Mike
~15-10-2013, over TWO MONTHS after our promised delivery date. However, even having been delivered, all was not well with the goods.

Generator Pallet
Generator Pallet

Above is the generator supplied. No mounting bracket, no integrated valve block, in short, nothing like what was described in Mike’s documentation & website. The original documentation is available here for reference: [download id=”5564″]

The valve block supplied was this:

Valve Block
Valve Block
Missing Solenoid Valve
Missing Solenoid Valve

Flow control: check.
Pressure relief: check.
Control solenoid valve: Gaping hole….

As can be seen, there is an open port on the side of the valve block. This is where the ON/OFF control solenoid valve is supposed to be located.
After several more unanswered E-Mails & phone calls, I had to get somewhat more forceful in my messages, as now Mike had begun outright lying about what was specified in the original order. In which that there was no solenoid valve required. So the following E-Mail was sent 21-10-2013:

Mike,

Having had a conversation with Martin, about him attempting to contact you regarding what you have supplied to us, I need this resolving ASAP now, as I am being held up by the fact that there is an open port on your valve block where the solenoid control valve is supposed to be located.

As it stands the valve block & therefore the generator you have supplied to us is useless for it’s intended purpose & I will be seeking legal advice on this matter if a resolution cannot be made this week, considering you have not replied to any E-Mail I have sent since the unit’s massively delayed arrived.

In your original correspondence it is certainly indicated that this valve was to be fitted, which was also Martin’s instruction to you.  

I await your expedient response.

This threat of legal action actually spurred a response from Mike, who finally replied with the following on 25-10-2013:

Ben,

 

Sorry about all this, I have been away and down with a bug for the last week, I will sort this today and will have the required parts shipped to you on Monday for Tuesday delivery.

 

Regards

Mike

Another promise of a delivery date, so I waited a little longer, until the Friday of that week. Still no delivery. No surprise there then.
(I didn’t believe the story about illness either).

At this point I again attempted contact, but got nowhere, even with legal threats. So I’ve given up completely on this & been forced to source the parts elsewhere at extra cost.

This company is not the one to go to if you require a hydraulic generator unit for any application, as you’d be lucky to get any part of what you order on time, if at all.
Operations are run by an all out liar who seems to be happy to accept money but not ship the goods that had been paid for.

Mike having explained to me that the shipping company had lost a generator, and he would have to build me another one to replace it also does not make sense, as in the initial phone call & mail he stated that the Meccalte generator that we eventually received was a single unit that was specially ordered for another client, and the factory build date on the unit certainly gave away the fact that the generator head had been sat around for some considerable time before I came along & made a purchase.

Hopefully this post will get a high Google ranking, to ensure that anyone else who happens to be looking for a similar piece of equipment does not have the misfortune to trust this man.
We were referred to him on good faith & unfortunately in this case it did not go well.